Privacy Policy

1. Introduction

Shabby 2 Chic Pet Grooming (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal data when you visit or use https://shabby2chicpetgrooming.online/ (“Site”) and use our services.

2. Data We Collect

We collect personal data you provide directly, including:

• Contact details: name, email address, phone number;

• Booking information: pet name, service details, appointment preferences;

• Payment information: provided to our payment processor (we do not store full card details);

• Communications: messages you send to us via email, forms, or messaging features.

We also collect certain technical data automatically when you visit the Site, such as:

• IP address;

• Browser type;

• Pages visited;

• Device information.

3. How We Use Your Data

We use your data to:

• Provide, manage, and improve our services;

• Process bookings and payments;

• Communicate with you about appointments, updates, and offers;

• Respond to your inquiries and requests;

• Investigate issues and enforce our policies.

4. Legal Basis for Processing

If you are in a jurisdiction that requires a legal basis for processing personal data (e.g. EU GDPR), our lawful bases include:

• Consent (where you provide it for marketing communications);

• Contract performance (to fulfil bookings and services);

• Legitimate interests (to improve services and comply with legal obligations).

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Cookies may be essential, functional, analytical, or marketing related. You can manage cookie settings in your browser.

6. Sharing and Disclosure

We may share your personal data with:

• Service providers who help with bookings, payments, and communications;

• Legal authorities if required by law, regulation, or legal process;

• Third parties in connection with business transfers or reorganisation.

We do not sell your personal data.

7. Data Security

We implement reasonable technical and organisational measures to protect your data. However, no security system is impenetrable and we cannot guarantee absolute protection.

8. International Transfers

If personal data is transferred outside your jurisdiction, we will ensure appropriate safeguards are in place as required by law.

9. Your Rights

Depending on your jurisdiction, you may have rights including:

• Accessing your personal data;

• Correcting inaccurate data;

• Deleting data;

• Restricting or objecting to processing;

• Data portability.

To exercise your rights, contact us using the details below.

10. Retention

We retain personal data for as long as necessary to provide services and as required by law.

11. Children’s Privacy

Our Site and services are not intended for children under 16. We do not knowingly collect data from children under 16.

12. Changes to This Policy

We may update this Privacy Policy. We will post the revised version on the Site and update the “Last Updated” date.

13. Contact Us

For privacy enquiries contact:
Email: Shabby2chic004@gmail.com
Address:

Phone: 07368 640145